Refund policy

Custom Made-to-Order & Manufacturing Notice All C7 Carbon products are handmade composite components manufactured in-house. Due to the custom, labor-intensive nature of hand-laid carbon fiber manufacturing, lead times can range from 1 to 12+ weeks depending on production volume. Estimated lead times are approximations and are not guaranteed delivery dates.

Order Cancellations (Prior to Shipment)

  • Standard Catalog Orders: Orders may be canceled at any time prior to shipping from our facility for a refund. However, because merchant payment gateways do not refund transaction fees to merchants upon cancellation, C7 Carbon reserves the right to retain non-refundable payment processing fees from the final refund amount.

  • Shipped Orders: Once an order has been picked up by the freight carrier or a tracking label/bill of lading has been generated, the order cannot be canceled and must be processed under our standard RMA Return Policy.

  • Special Orders / Bespoke Layups: One-off custom builds, custom carbon weaves, or bespoke variations cannot be canceled once material allocation and fabrication have commenced.

Return Eligibility & Restrictions Because our parts are precision composite components, our return policy is strictly enforced:

  • Filing Window: Customers must formally request a Return Merchandise Authorization (RMA) within 30 calendar days of the confirmed delivery date.

  • Strict "Never Installed" Rule: Returns are not accepted on any part that has been mounted, bolted, test-fitted, drilled, sanded, clear-coated, painted, ceramic-coated, wrapped, or modified in any manner.

  • Condition: Items must be in brand-new, 100% resalable condition, repacked in the original factory cartons with all original protective wrapping, foam, and hardware included.

  • Non-Returnable Items:

    • Custom weaves, custom finishes, or custom bespoke orders.

    • Installed, altered, drilled, or damaged parts.

    • Clearance, blemish/blem, or discontinued items.

    • Orders placed through third-party dealers (must be handled directly via the selling dealer).

RMA Validity & Strict 14-Day Expiration Window

  • 14-Day Return Window: Once an RMA request is approved, the customer has 14 calendar days (2 weeks) from the date of RMA issuance to have the package picked up and scanned in transit by the carrier.

  • Automatic RMA Voiding: If the return package is not handed over to the carrier and tracked within 14 calendar days, the RMA is permanently voided and closed.

  • No Extensions or Late Returns: Expired RMAs cannot be renewed or reissued, and the product will no longer be eligible for return under any circumstances.

  • Refused Deliveries: Any package shipped or received after an RMA has expired will be rejected at our receiving dock and returned to the sender at the buyer's expense without a refund.

Fees & Return Shipping Terms

  • Restocking Fee: All approved returns for standard items are subject to a mandatory 25% Restocking Fee.

  • Shipping Fees: Original shipping, handling, and freight charges are strictly non-refundable.

  • Return Freight: The buyer is entirely responsible for paying all return shipping costs. Returns must be sent shipping prepaid with tracking and adequate freight insurance. Shipments sent "Freight Collect" or "COD" will be automatically refused.

  • Transit Risk: C7 Carbon is not liable for items damaged or lost during transit back to our facility. If a return arrives damaged, no refund will be issued, and the buyer must file a claim directly with their shipping carrier.

Mandatory Freight & Shipping Damage Protocol All shipments leave our facility thoroughly inspected and packed to freight standards. To preserve your ability to file a claim, you must adhere to the following:

  1. Inspect at Delivery: Carefully inspect all cartons and parts before signing the delivery receipt in the presence of the driver.

  2. Note Damages on Freight Bill: If any damage, puncture, tearing, or crushing is visible, you must explicitly notate the damage on the delivery receipt/bill of lading before signing.

  3. 24-Hour Reporting Window: Any concealed damage or shipping issues must be reported to the freight carrier and C7 Carbon at sales@c7carbon.com within 24 hours of delivery, accompanied by clear photos of the packaging and the damaged part.

  4. Indemnification: Signing for a package without noting damages waives carrier liability and indemnifies C7 Carbon from subsequent damage claims.

RMA & Refund Step-by-Step Process

  1. Request RMA: Contact sales@c7carbon.com or call 1-800-619-0706 within 30 days of delivery with your order number, reason for return, and high-resolution photos verifying the uninstalled condition of the part.

  2. Ship Within 14 Days: Once approved, an RMA number will be issued. The package must be shipped and scanned with a carrier within 14 calendar days. Clearly mark the RMA number on the outside shipping label (never write directly on the product box).

  3. Inspection: Returned goods undergo a mandatory technical inspection upon arrival to verify condition, hardware inclusion, and absence of fitment marks.

  4. Refund Disbursement: Once approved by inspection, a refund (minus original shipping charges, payment processing fees, and the 25% restocking fee) will be credited to the original payment method within 7 to 14 business days.

Defective & Warranty Claims Defective items may only be exchanged for the identical replacement part. C7 Carbon reserves the right to inspect all warranty claims to distinguish between manufacturing defects and improper installation/handling. If an item is deemed damaged due to improper installation rather than a manufacturing defect, return shipping costs and replacement fees remain the responsibility of the buyer.