Shipping & Returns
At C7 Carbon, we're committed to delivering precision-engineered carbon fiber components with exceptional service.
Our handcrafted products require specialized handling and lead times - here's everything you need to know.
Shipping Information
Manufacturing & Lead Times
Every C7 Carbon component is handcrafted in-house using aerospace-grade materials and precision composite processes. Due to our commitment to quality:
- Most products require 8-12 weeks for manufacturing
- Select items may be available for immediate shipment
- Custom orders may require additional time
- Contact our sales team at (800) 619-0706 for current lead times on specific products
Lead times vary by product complexity and current production queue. We'll provide accurate estimates when you place your order.
Shipping Zones & Rates
United States (Contiguous 48) & Canada
- Free shipping on orders over $100
- Standard shipping: $25 flat rate (for orders under $100)
- Expedited options available upon request
International Orders (Rest of World)
IMPORTANT: Shipping costs are NOT included at checkout.
- You can place your order now to secure your items.
- Shipping rates are calculated based on package weight and destination.
- We will send you a separate invoice for shipping costs via email after your order is placed.
- Your order will be dispatched once the shipping invoice is paid.
Alaska & Hawaii - Call Required
Due to specialized shipping requirements, Alaska & Hawaii customers must call us at (800) 619-0706 for personalized service including:
- Custom shipping quotes
- Consolidated shipping options
- Dedicated customer service
- Expedited delivery arrangements
Our specialists ensure competitive rates and perfect fitment for your Corvette modifications.
Shipping Damage Protection
We package every component with premium protective materials. Upon delivery:
- Inspect immediately - examine packaging and contents before signing
- Note any damage on the delivery receipt in the driver's presence
- Contact us within 24 hours if you discover any issues
- Don't accept damaged packages - this protects your claim rights
Accepting a damaged package limits our ability to file carrier claims on your behalf.
Returns & Exchanges
30-Day Return Window
Request a Return Merchandise Authorization (RMA) within 30 days of delivery for eligible items.
Eligible for Return
- Unused products in original condition
- Items in original packaging with all hardware
- Products purchased directly from C7 Carbon
- Standard catalog items (non-custom)
Not Eligible for Return
- Custom or special-order products
- Used, installed, or modified parts
- Painted or altered components
- Items purchased through dealers (contact your dealer directly)
- Products damaged during return shipping
Return Process & Fees
- Contact us for RMA authorization
- Package securely in original carton
- Ship prepaid to our facility (collect shipments refused)
- Inspection - we verify condition upon receipt
- Refund processed minus applicable fees
Fee Structure:
- Restocking Fee: 25% on all returns
- Original Shipping: Non-refundable
- Return Shipping: Customer responsibility
Defective Items
Manufacturing defects are rare but covered under our quality guarantee:
- Exchange for identical replacement item
- Full inspection required upon receipt
- Buyer accepts costs if item deemed non-defective
- Contact us immediately if you suspect a defect
Important Terms
- Order Acknowledgment: All orders (phone, email, or web) constitute acceptance of these terms
- Lead Time Estimates: Manufacturing timelines are estimates based on handcrafted production
- Dealer Purchases: Items bought through dealers must be returned through the original selling dealer
Contact Us
Phone: (800) 619-0706
Hours: Monday-Friday 10AM-4PM PT
Email: sales@c7carbon.com
Response Time: 24-48 hours
Alaska & Hawaii customers: Please call for specialized shipping assistance and personalized service.
