Shipping & Returns

At C7 Carbon, we are committed to delivering precision-engineered carbon fiber components with exceptional service. All handcrafted composite products require specialized handling, dedication, and manufacturing lead times.

Manufacturing & Lead Times Every C7 Carbon component is handcrafted in-house using aerospace-grade materials and precision composite processes.

Handmade Production: Most catalog items are built to order and may require 1 to 12+ weeks depending on product complexity and production queues.
Lead Time Estimates: All quoted lead times are approximations and are not guaranteed delivery dates due to the custom nature of hand-laid composites.
In-Stock Items: Select components may be in stock for immediate dispatch. Contact our sales department at (800) 619-0706 for real-time inventory and lead times.

Order Cancellations (Prior to Shipment)

Standard Catalog Orders: Orders may be canceled prior to dispatch from our facility for a refund. Because credit card processors and payment gateways do not refund transaction fees to merchants upon cancellation, C7 Carbon reserves the right to retain non-refundable payment processing fees from the final refund amount.
Shipped Orders: Once a package has been picked up by a freight carrier or a shipping label/bill of lading has been generated, the order cannot be canceled and must be processed under our standard RMA Return Policy.
Custom & Bespoke Orders: One-off custom specs, custom weaves, or bespoke layups cannot be canceled once raw materials and fabrication have commenced.

Shipping Zones & Rates

Contiguous United States (Lower 48):
- Free Standard Shipping on all orders.
- Expedited shipping options are available upon request for an additional fee.
Hawaii, Alaska & US Territories:
- Shipping costs are not included at checkout.
- Place your order online to secure your production queue position.
- A separate invoice for actual freight/shipping charges will be calculated and emailed to you after your order is placed. Orders ship once the freight invoice is paid in full.
- Alternatively, call (800) 619-0706 prior to ordering for a custom shipping quote.
International Orders (Including Canada & Rest of World):
- Shipping costs are not included at checkout.
- Place your order online to secure your items in the production queue.
- Our logistics team will calculate actual carrier freight based on weight, dimensions, and destination, then email a separate shipping invoice.
- Your order will be dispatched once the shipping invoice is paid.

Mandatory Freight & Shipping Damage Protocol All shipments leave our facility thoroughly inspected and packed to strict freight standards. To preserve your claim eligibility, you must follow these steps upon delivery:

Inspect Upon Delivery: Thoroughly examine packaging and contents before signing the delivery receipt or bill of lading in the driver's presence.
Note Visible Damage: If cartons show any crushing, puncturing, tears, or broken contents, you must note the specific damage on the carrier's receipt before signing.
Refusal Option: You reserve the right to refuse heavily damaged shipments.
24-Hour Reporting Window: Any shipping damage or concealed damage must be reported to both the carrier and C7 Carbon (sales@c7carbon.com) within 24 hours of delivery, accompanied by clear photos of the packaging, labels, and damaged parts.
Indemnification: Signing the delivery receipt without noting damage waives carrier liability and indemnifies C7 Carbon from subsequent damage claims.

Return Eligibility & Strict "Never Installed" Rule Because our parts are precision composite components, return guidelines are strictly enforced:

30-Day RMA Window: Customers must formally request a Return Merchandise Authorization (RMA) within 30 calendar days of the carrier's confirmed delivery date. Return requests past 30 days will be denied.
Never Installed / Unmodified: Returns are strictly rejected on any part that has been mounted, bolted, test-fitted, drilled, sanded, clear-coated, painted, ceramic-coated, wrapped, or modified in any way.
Condition: Items must be in brand-new, 100% resalable condition, repacked in the original factory box with all original protective foam, bubble wrap, and hardware included.
Non-Returnable Items:
- Custom weaves, custom finishes, or special bespoke orders.
- Used, mounted, altered, drilled, or damaged components.
- Clearance, blemished, or discontinued items.
- Dealer purchases (must be handled through the selling dealer).

Strict 14-Day RMA Expiration Window

14-Day Return Deadline: Once an RMA is approved, the customer has 14 calendar days (2 weeks) from the date of RMA issuance to have the package scanned in transit by the carrier.
Permanent RMA Voiding: If the package is not handed over to the carrier and tracked within 14 calendar days, the RMA is permanently voided and closed. Expired RMAs cannot be renewed or reissued under any circumstances.
Refused Deliveries: Any package shipped against an expired or non-existent RMA will be automatically rejected at our receiving dock and returned to the sender at the buyer's expense without a refund.

Fee Structure & Return Freight Terms

Restocking Fee: All approved returns for standard catalog items are subject to a 25% Restocking Fee.
Original Shipping & Fees: Original shipping, freight, handling, and payment processing fees are strictly non-refundable.
Return Shipping Responsibility: The customer is entirely responsible for paying all return freight costs. Returns must be shipped prepaid with end-to-end tracking and adequate carrier insurance. Collect shipments (COD) will be refused.
Transit Damage on Returns: C7 Carbon is not liable for items damaged during return transit. If your return arrives damaged, no refund will be issued, and you must file a claim directly with your shipping carrier.

Step-by-Step Return Process

Request RMA: Email: sales@c7carbon.com within 30 days of delivery with your order number, reason for return, and high-resolution photos confirming the uninstalled condition of the part.
Ship within 14 Days: Once approved, package the item securely in its original carton. Clearly write your RMA number on the shipping label (never write directly on the product box). Ship via a trackable, insured carrier within 14 calendar days of approval.
Receiving & Inspection: Our team inspects all returned goods to confirm condition, completeness, and absence of fitment marks.
Refund Issuance: Once passed through inspection, a refund (less the 25% restocking fee, original shipping costs, and payment processing fees) will be credited to the original payment method within 7 to 14 business days.

Defective & Warranty Claims Manufacturing defects are covered under our quality guarantee:

Defective items are eligible for exchange for the identical replacement part only.
Upon return, parts undergo full technical inspection. If the issue is determined to be an installation/handling error rather than a manufacturing defect, the buyer remains responsible for all shipping and inspection costs.
Notify us immediately upon receipt if you suspect a defect before attempting any installation.

General Terms & Dealer Orders

Order Acknowledgment: Placing an order via phone, email, or website constitutes full acceptance of these Shipping & Return Terms.
Dealer Purchases: Items purchased through authorized distributors or third-party dealers cannot be returned directly to C7 Carbon and must be handled via the original selling dealer.

Contact Information