We know some of you have noticed recent issues, negative reviews, and communication gaps at C7Carbon. It's time we explained clearly what happened, how we've resolved it, and what's coming next.
Quick Recap: Who We Are
For over 13 years, C7Carbon has specialized exclusively in manufacturing carbon fiber parts for Corvettes. We don't outsource, and we don't resell other brands' products. Everything we sell is designed, engineered, and handcrafted by our own team—real people who care deeply about Corvette performance and fitment.
What Happened Recently
Earlier this year, we relocated our production to a larger facility to better serve growing demand. Unfortunately, the transition didn't go as planned, and the disruption lasted longer than expected.
During this move, some customers experienced:
- Order delays and increased lead times
- Slow or unclear communication from our support team
- Unexpected downtime of our Facebook page due to account issues
- An unforeseen change in our main contact phone number
We want to acknowledge these issues openly. It wasn't smooth, and we recognize the inconvenience and frustration this caused many of you.
Where We Are Today
Thankfully, we're now fully settled into our new facility. Production timelines are improving each week, and our customer support team is back online and responsive again.
We've also restored reliable phone support at our new number: (800) 619-0706.
As for our Facebook presence—we're actively working with their team to resolve this issue promptly, and we'll update you as soon as it's fully restored.
To Our Dealers and Loyal Customers
If you've been affected by these recent issues or have ongoing concerns, please reach out directly. We'll handle your case personally and make sure it's resolved fairly and promptly.
Why We’re Sharing This
We believe trust is built through transparency and real action. We've learned valuable lessons from this experience and have strengthened our internal processes to ensure smoother operations and better communication moving forward.
We appreciate your continued support and patience as we rebuild trust through consistent results.
If you need assistance, have questions, or just want to talk, reach out at sales@c7carbon.com or call us directly at our new phone number: (800) 619-0706.
Thank you for standing with us.
The C7Carbon Team
